Due to the crazy economy more and more companies are looking for ways to cut costs and a very smart way cut overhead and to increase your companies productivity is to hire an answering service order taking company to take your orders anytime day or night so you never miss an order.
In your search for an answering service order taking company here are some tips.
Let me start by explaining how the process works and what answering service order taking outfits offer.
Not all but the good answering service order taking companies offer more than order taking and simple message taking.
There are a large number of services that most businesses find very helpful. To get started with an answering service order taking company they will ask you to fill out a form that gives them the information that you want their technical department to program into their software so when someone calls in to place an order their operators will know exactly what to say.
This will allow the answering service order taking company to appear as if they were right there in your office!
In setting everything up you will provide as much information as possible to the answering service order taking technical department.
They will then take this information and prepare a script, instructions, and enter everything into the software. As a part of the process you will need to decide as to whether or not you want a toll free number provided by the answering service order taking company for you to forward your calls to and to advertise.
Because when you forward your phone to the answering service ordering taking company when your caller calls in they take your calls as per your script you will be billed for the long distance charges.
There are a couple of options in you obtaining the information for the order that was taken.
If a credit card and personal information is taken then the answering service order taking operators can use a secure form on your Website, or some companies can build a secure web page for you and enter the information there. It is not a good idea to have that information emailed to you.
Next, you will need to decide when you will forward your calls to the answering service order taking company. Is your business seasonal? Are there certain times of day that your caller does not get their call answered and goes to the dreaded voicemail?
There has been research done on how much people like to receive a voice mail when they call a company to make an order and the results show that about seventy of the time when someone calls a business if they don’t get a live person they will hang up and call the competition.
When you consider the things mentioned in this article it makes hiring a answering service order taking outfit a clear cut good decision when you look at the big picture.
I hope you gained a few good tips and perhaps see how getting set up with an answering service order taking company will help you get more business because your phone is always answered and to make your staff more productive.